FAQ – BeC Nebulizer

FREQUENTLY ASKED QUESTIONS

Tvidler ear wax cleaner’s unique spiral head tip is designed to “catch” the ear wax and remove it with effortless twisting motion instead of pushing it further down. Gently insert Tvidler into your ear, turn it clockwise and remove the excess wax. No need to use force or push the tool deeper into the ear canal. Tvidler is rinseable and reusable.

HOW DO I CONTACT THE MANUFACTURER ABOUT THE 1 YEAR WARRANTY?

The manufacturer of the BeC Nebulizer, Blue Echo Care, are an American company and are easy to contact!:

email them at [email protected]
Call them at (855)860-3404

Or you caon contact our team directly by going to our contact page.

CAN I CHANGE MY ADDRESS AFTER I'VE ALREADY MADE AN ORDER?

Absoltuely! As long as your order has not left our warehouse (which is within 24 hours of your order) we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject “Address change”. Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

HOW CAN I CANCEL MY ORDER?

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

CAN I CHANGE MY ORDER?

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject “Cancelling my order” and provide us with your order number. You can then simply place a new order and effectively change it on your own.

HOW CAN I GET MY INVOICE?

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact the BeC Nebulizer manufacturer support at: [email protected]

HOW CAN I RETURN MY BeC Nebulizer?

Yes! The BeC Nebulizer has a 1 year warranty and money back guarantee. Just contact the manufacturer, Blue Echo Care, at [email protected] or by calling them at (855)860-3404 with the subject line “BeC Nebulizer Return” then add your tracking number into the body of the email.